When our doctors are out of the office and one of our patients has an emergency, we have them stop by to see if there is something we can do. Otherwise, we refer them to the doctor we have asked to cover for us while they are out.
In this case, one of our patients had an emergency and I was able to help her. One of her front teeth had become so loose that it fell out completely. She wasn’t in any pain (the tooth had a root canal and post) but was mortified because she had this gaping hole when she smiled!
As an assistant, I am limited as to what I can do to help. So after thinking about it, I was able to affix the tooth back into place long enough to take an impression. By doing this, it allowed me to make her a clear retainer which would hold her tooth in place until Dr. Donaldson could restore it more permanently. The patient was so happy that I was able to help her! She still remembers how “Irene made me a retainer and saved my smile.â€
I just had the pleasure of visiting with one of your patients who recently moved to our area. I discussed with her the wonderful dentistry that I saw in her mouth – particularly the veneers. Nice job! kudos to the dentist and lab. This is the type of work that I strive to emulate, with varying degrees of success.
I had a powerful experience with a new patient this week. This man had avoided the dentist for ten years and was scared to death to return. He was afraid and ashamed that his mouth might be falling apart. He had had very bad experiences years ago that left him feeling awful about himself and resentful toward dentists. As my new patient consultation appointment proceeded, this man would stop, shake his head, bring his hands to his face holding back inner emotions and say “wow.†He was overwhelmed by genuine, non-blameful caring.
He hung out with my office manager afterward and went on and on about how relieved, hopeful, and genuinely excited he was. He knew he could have good dental health and how we were going to help him with sedation dentistry to get a few things back under control. He could have confidence in himself again and the dentist wasn’t going to be the enemy any more. As a dentist, this is what it is all about for me: helping people get to a better place in their lives. Read the rest of this entry »
Dr. Guenther replaced a crown for me recently. She helped me feel comfortable throughout the two sessions and did such excellent work. My tooth feels great! Thank you so much, Dr. Guenther. I never thought I would feel comfortable at the dentist office, but I do with you! Ann Arbor is so fortunate to have such expert dentists in a perfectly innovative and most modern office. You also have a warm, professional staff – Mary (technician) is the best! and Ann (front office). Thank you all!
Thank you so much for seeing my son at a moment’s notice while he was visiting. That was “awesomely wonderful!” I am so appreciative of your professionalism, technical skills and overall knowledge. It means so much to have people like you in our life. We all thank you for being there.
C. Gilman
It is a pleasure to come to your office and enjoy the lovely environment created by you and your staff. I truly appreciate the artistry and professionalism, your attention to detail both during and after my appointment, it is wonderful. I do appreciate you and your staff.
What is service? People use many “buzz” words to give the impression that they are service oriented, but what does it really mean?
At Donaldson & Guenther, it is making the ordinary extraordinary. The only buzz word here is service.
When your insurance denies your claim, we continue to fight for coverage when others may say, “sorry, that is between you and your insurance carrier.”
When your health savings or pre tax account administrator needs documentation to validate a charge, we go to work and provide exactly what you need to remove the hassle, when others may say, “sorry, it is important to save your receipts.”
When you have no idea what or how a health savings account works, we can provide information to “fill in the gaps.” We help lessen the confusion and pave the way to utilizing a great benefit, when others may say, “sorry, it is in your plan booklet.”
We are excited every day to have the opportunity to provide the highest level of service to each patient. It is a pleasure to know that by doing a little something extra on our part makes a big difference to someone else.
Donaldson & Guenther is now on Youtube! You can watch our video to catch a glimpse of what our office in Ann Arbor, MI looks like and meet the people that you will interact with.
Dr. Guenther and I (Dr. Donaldson) are attending our annual Academy of Fixed Prosthodontics meeting in Chicago this weekend. It is the meeting I most respect in dentistry – the finest dentists in the world attend and present lectures.
Most of the major new clinical directions I have taken have come from this organization. This year, the subject is on failures in dentistry. As Kristin and I listened to today’s speakers, we had a tremendous sense of commitment to how we do dentistry. We know we are committed to “doing it right.” We always have been. But today, listening and seeing the problems that develop from lack of attention, not listening to patients, poor choice of materials, not taking the extra time to shape teeth correctly etc., we were more convinced than ever that quality is the best value.
Today I completed the 3rd and final phase of my crowns. I took a look at my before picture on this website and am amazed at the transformation. Thank you Dr Donaldson, my smile it a masterful piece of art. If I didn’t tell everyone how fantastic you and your staff are, they would never know my smile is not natural.