Turning an Appointment Around

I had a patient yesterday who was really nervous about her appointment. I offered her a headset, blanket, and pillow to get her comfy. She had stated that she did not want to know anything about what we were doing, as she had been given a full explanation at her consult and she could do without the “gory” details! ☺

As her appointment progressed and she saw that Dr. Donaldson and I were having fun, joking about how the materials should come in fun colors instead of “serious white,” she started to relax and by the end of her appointment was also having fun. We explained the procedure and what to expect in the days following her appointment. She was so pleased and must have thanked me at least 10 times for taking such good care of her before leaving.

I explained that is how we do things here; we work hard at keeping our patients comfortable during everything we do.
She enjoyed her appointment and was appreciative of the information and follow up after the fairly complex procedures.

-Irene

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Donaldson & Guenther provides excellent cosmetic, restorative, and implant dentistry and more. Our focus is always on fulfilling our patients' individual needs, preferences and priorities. We are located in Ann Arbor, Michigan.

We are experts at merging the science and fine art of today's dentistry. But don't take our word for it. Look at the smiles of our patients.