Going Above and Beyond

Normally, when I take a phone call from a patient who has a toothache I get as much information as possible. Just recently I took a brief phone call from a patient who was confident that she only needed the doctor’s advice about her situation and declined an emergency appointment. As for most patients who have a toothache, we would have tried to see her that day.

That evening I happened to see her at Meijer. We talked about her toothache and concluded that the Orajel she was about to purchase was not going to help her situation, but an anti-inflammatory she already had at home may be better to help her short term. She was thrilled and excited that I took the time to stop her and get more information. Sure enough, Aleve took care of her situation, temporarily. After the weekend she came to see us promptly as planned. She was happy that she was able to go to Mackinaw for the weekend and enjoy a five course dinner at the Grand Hotel, and still very happy that we going to help her fix her toothache, just in time.

Kara